Refund policy
Return and Refund Policy
We want customers to receive the correct product in good condition. Products are fulfilled by a third-party dropshipping partner, but PixelDock Store remains responsible for reviewing customer return, replacement and refund requests.
Reporting a problem
Contact contact@pixeldockapps.com within 7 calendar days of delivery if your item is damaged, defective, dead on arrival, missing parts, or different from what you ordered. Include your order number and clear photos or video showing the product, packaging and issue. Keep the original packaging and all accessories while the request is reviewed.
Eligibility and condition
For damaged, defective, missing or incorrect items, we will review the evidence and arrange an appropriate replacement, refund or other remedy. If return pickup is required for an approved defect or incorrect item, the customer will not be charged for the pickup.
Change-of-mind returns are not guaranteed. If approved, the product must be unused, in its original condition and packaging, with all accessories and proof of purchase. Actual return pickup or shipping charges may be deducted from the approved refund.
Do not send any item to the supplier, manufacturer or another address without written return instructions from us. Unauthorised returns may be refused.
Cancellations
Contact us as soon as possible to request cancellation. An order can be cancelled only before it has been processed or dispatched by the fulfilment partner. Once processing or shipping has started, cancellation may not be possible.
Cash on Delivery, failed delivery and RTO
Please provide a complete address, correct PIN code and reachable phone number. If a Cash on Delivery order is refused, the customer is repeatedly unreachable, or delivery fails because the address is incorrect, actual forward-shipping or return-to-origin charges may be deducted from any eligible refund, and Cash on Delivery may be unavailable for future orders.
Refunds
Approved refunds are issued to the original payment method after the returned item, where required, has been received and inspected. For Cash on Delivery orders, we may request bank or UPI details through a secure support process. Refunds are typically processed within 5 to 10 business days after approval; banks and payment providers may take additional time.
Nothing in this policy limits rights or remedies that cannot be excluded under applicable Indian consumer law.
Questions
Email contact@pixeldockapps.com with your order number before returning any item.
WhatsApp / Phone: +91 97171 84023
Support hours: Monday–Saturday, 10:00 AM–6:00 PM IST